Friday, February 27, 2009

Given what we know is happening around the world...

There was some fresh talk around a conference table in Back Bay yesterday hosted by Sharon Wilson, Bain & Company KM leader. A group of us knowledge geeks rolled up our rambling sleeves and had an all morning back-and-forth in the grand tradition of rocking chairs, porch swings, and pitchers of lemonade.

I'm referring to the Boston chapter of the SIKM Leaders -- a virtual community of know-ledginess practitioners, forged by the prolific KM firebrand Stan Garfield a few years back. The group was then adopted by Gian Jagai as a list for generating some well-placed face time among the local, Boston-based members. I'm actually making it sound more formal than it is. It's all based on an opt-in basis for self-selection and the low overhead only heightens the value and richness of the meetings.

The agenda is in full view -- there is none -- just a free and even flow of ideas. The breakout session is the keynote. There are no vendor booths or dues to pay or deadlines -- either by committee or self-imposed. We are not beholden to a presentations or applications.

If someone makes a casual probe into a knowledge delivery method then a formal model is referred to and the slide appears. If someone else wants to know how a gaggle of social media could fly as a way to sell new business then the gadget, page, or prospect in question is never more than a click away from where the conversation around the table turns and pivots.

The lack of group-affiliated baggage reminded me of what it's like to wave one's blogging credentials around a group of peers with no hierarchy, market focus, or even a shared professional pathway. The unifying factor here is the sharing of ideas. The uninhibited flow of our exchange is a welcome departure from a culture of scarcity -- not just the drying up of capital and job markets but creative problem-solving. The face-to-face is an essential restoration of this. Experimentation is an unacceptable form of risk. Mistakes can and must be made. Failure is an option that must be back on the table!

Exploration is the prerequisite for laughing at the misfires and drawing on the larger lessons. What a relief to seat this assumption at our conference table. In the unraveling of structure we aren't rushing towards any certainties or defensible postures. Our escape lies in knowing the uncertainties that confront us beyond the conference room and what we can do with KM as a verb -- not as a budget category or enterprise technology.

What is that confrontation?

Beyond (1) the silo-busting transparency of the post web 2.0 economy, (2) the austerities of diminished appetites for greed, and (3), the profound regulatory climate change that is sure to come there will be much call for unadorned, well-documented truth-telling. Case-in-point: Dan Abramson details departmental redundancies at his former, high-flying financial services giant and who's first on the chopping block? The truth-teller, that's who.

How will this play out over the next few years? What truths are prime for selection and who gets to testify?

There's a looming discovery that needs to be part of our collective recovery. We need to know how we got where we are before we can get out. This is not for blame-hungry, fingerpointing partisans. This is a post crash climate where politically-agnostic, process-centric investigations can shine. Some of the seeds of this truth-telling are spread in the knowledge harvests led by Kate Pugh and Nancy Dickson. Kate is teaming with Kiette Tucker to be leading one soon at the Institute for Health Improvement.

This higher calling is not about outlasting the competition, retiring early, or the self-enrichment of unfettered bubbles but about restoring the social contract. As Robert Johnson noted tonight on Bill Moyers, without it the architecture of the integrated world could be shattered. Interdependency is not about campfires and bi-partisanship. It's the long postponed realization that the zero sum game is a losing battle. Case-in-point: the winners will be asked for their resignation letters as soon as the taxpayer becomes the primary shareholder in their banks.

Regardless of whether our next pay day comes from a value-driving innovation, a stimulous package, or a loan from China, my gains better well be our gains or the losing streak will continue.

Given what we know is happening around the world...

There was some fresh talk around a conference table in Back Bay yesterday hosted by Sharon Wilson, Bain & Company KM leader. A group of us knowledge geeks rolled up our rambling sleeves and had an all morning back-and-forth in the grand tradition of rocking chairs, porch swings, and pitchers of lemonade.

I'm referring to the Boston chapter of the SIKM Leaders -- a virtual community of know-ledginess practitioners, forged by the prolific KM firebrand Stan Garfield a few years back. The group was then adopted by Gian Jagai as a list for generating some well-placed face time among the local, Boston-based members. I'm actually making it sound more formal than it is. It's all based on an opt-in basis for self-selection and the low overhead only heightens the value and richness of the meetings.

The agenda is in full view -- there is none -- just a free and even flow of ideas. The breakout session is the keynote. There are no vendor booths or dues to pay or deadlines -- either by committee or self-imposed. We are not beholden to a presentations or applications.

If someone makes a casual probe into a knowledge delivery method then a formal model is referred to and the slide appears. If someone else wants to know how a gaggle of social media could fly as a way to sell new business then the gadget, page, or prospect in question is never more than a click away from where the conversation around the table turns and pivots.

The lack of group-affiliated baggage reminded me of what it's like to wave one's blogging credentials around a group of peers with no hierarchy, market focus, or even a shared professional pathway. The unifying factor here is the sharing of ideas. The uninhibited flow of our exchange is a welcome departure from a culture of scarcity -- not just the drying up of capital and job markets but creative problem-solving. The face-to-face is an essential restoration of this. Experimentation is an unacceptable form of risk. Mistakes can and must be made. Failure is an option that must be back on the table!

Exploration is the prerequisite for laughing at the misfires and drawing on the larger lessons. What a relief to seat this assumption at our conference table. In the unraveling of structure we aren't rushing towards any certainties or defensible postures. Our escape lies in knowing the uncertainties that confront us beyond the conference room and what we can do with KM as a verb -- not as a budget category or enterprise technology.

What is that confrontation?

Beyond (1) the silo-busting transparency of the post web 2.0 economy, (2) the austerities of diminished appetites for greed, and (3), the profound regulatory climate change that is sure to come there will be much call for unadorned, well-documented truth-telling. Case-in-point: Dan Abramson details departmental redundancies at his former, high-flying financial services giant and who's first on the chopping block? The truth-teller, that's who.

How will this play out over the next few years? What truths are prime for selection and who gets to testify?

There's a looming discovery that needs to be part of our collective recovery. We need to know how we got where we are before we can get out. This is not for blame-hungry, fingerpointing partisans. This is a post crash climate where politically-agnostic, process-centric investigations can shine. Some of the seeds of this truth-telling are spread in the knowledge harvests led by Kate Pugh and Nancy Dickson. Kate is teaming with Kiette Tucker to be leading one soon at the Institute for Health Improvement.

This higher calling is not about outlasting the competition, retiring early, or the self-enrichment of unfettered bubbles but about restoring the social contract. As Robert Johnson noted tonight on Bill Moyers, without it the architecture of the integrated world could be shattered. Interdependency is not about campfires and bi-partisanship. It's the long postponed realization that the zero sum game is a losing battle. Case-in-point: the winners will be asked for their resignation letters as soon as the taxpayer becomes the primary shareholder in their banks.

Regardless of whether our next pay day comes from a value-driving innovation, a stimulous package, or a loan from China, my gains better well be our gains or the losing streak will continue.

Wednesday, February 11, 2009

Site in the clouds


The last couple of weeks I've been nibbling away at a new approach to staging knowledge portals by staging a pilot through Google Sites. It's the anti-intranet. It's the thousand tiny SharePoints of light. It's not proprietary although it is password protected. It's a portal into something larger -- not smaller than the sum of its hyperlinks. No one needs an encryptocard or a secret handshake other than the invite to join.

The one frustration is that the so-called scripts that pass for gadgets are as erratic as a unexpected and unwelcome one-two patch on a Windows update. I must have toyed with a half-dozen customizable RSS interfaces. They all fell apart the minute I went into tweak them. That's my kneejerk response to the false positives pouring from references to Obama that include neither 'government' nor 'politics.' (Talk about departing from false positives as usual).

The ticker display widgets, especially from one source called SaneBull are a hearty lot. The driving directions from MapQuest won't drain the batteries on your GPS compass. I am in awe of the Google spreadsheets that sing and dance or cry and mope depending on the market gyration du jour. It's also a guilty pleasure to be searching on filetype and trolling for all these "kickass PowerPoints." That's not my emotional connection but those of the consultants who respirate, perspire and dream in slideware. The punch line is that it's public domain presentations so the getting something for nothing buzz lasts a lot longer than the going rate on RSS feeds.

The nicest part about cloud computing for builders and users alike is that you've replaced Little IT with Big Google. And there are no bruised egos, server crashes, or even pink slips -- how beneficent can Google be?

The other knot that I still haven't untangled is that the Custom Google Search closes for business whenever I log off the web. This is never an issue on the blog where the Javascript holds the custom search in place regardless of whether hot PowerPoints can keep me burning through spent fuel rods well after the intranet shuts its doors.

Site in the clouds


The last couple of weeks I've been nibbling away at a new approach to staging knowledge portals by staging a pilot through Google Sites. It's the anti-intranet. It's the thousand tiny SharePoints of light. It's not proprietary although it is password protected. It's a portal into something larger -- not smaller than the sum of its hyperlinks. No one needs an encryptocard or a secret handshake other than the invite to join.

The one frustration is that the so-called scripts that pass for gadgets are as erratic as a unexpected and unwelcome one-two patch on a Windows update. I must have toyed with a half-dozen customizable RSS interfaces. They all fell apart the minute I went into tweak them. That's my kneejerk response to the false positives pouring from references to Obama that include neither 'government' nor 'politics.' (Talk about departing from false positives as usual).

The ticker display widgets, especially from one source called SaneBull are a hearty lot. The driving directions from MapQuest won't drain the batteries on your GPS compass. I am in awe of the Google spreadsheets that sing and dance or cry and mope depending on the market gyration du jour. It's also a guilty pleasure to be searching on filetype and trolling for all these "kickass PowerPoints." That's not my emotional connection but those of the consultants who respirate, perspire and dream in slideware. The punch line is that it's public domain presentations so the getting something for nothing buzz lasts a lot longer than the going rate on RSS feeds.

The nicest part about cloud computing for builders and users alike is that you've replaced Little IT with Big Google. And there are no bruised egos, server crashes, or even pink slips -- how beneficent can Google be?

The other knot that I still haven't untangled is that the Custom Google Search closes for business whenever I log off the web. This is never an issue on the blog where the Javascript holds the custom search in place regardless of whether hot PowerPoints can keep me burning through spent fuel rods well after the intranet shuts its doors.
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About attentionSpin

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attentionSpin is a consulting practice formed in 1990 to create, automate and apply a universal scoring system (“The Biggest Picture”) to brands, celebrities, events and policy issues in the public eye. In the Biggest Picture, attentionSpin applies the principles of market research to the process of media analytics to score the volume and nature of media coverage. The explanatory power of this research model: 1. Allows practitioners to understand the requirements for managing the quality of attention they receive 2. Shows influencers the level of authority they hold in forums where companies, office-seekers, celebrities and experts sell their visions, opinions and skills 3. Creates meaningful standards for measuring the success and failure of campaigns and their connection to marketable assets.