Showing posts with label PerceptionMeasurement. Show all posts
Showing posts with label PerceptionMeasurement. Show all posts

Monday, November 7, 2016

Unhinged From Reality – America Flirts With Fantasy Elections

(c) cbsmiami.files.wordpress.com

Are elections rigged? Maybe. Are they hacked? Could happen. Are they tampered with during shipment and handling? Poll workers and experts say no. What could they be hiding? What we know for sure is that in the era of the permanent campaign cycle...
  • We're sick with our own disgust.
  • There is a widening gulf between the electorate and the elected.
Representative government was the delivery vehicle for bringing democracy to the masses. But what are our collective roles as participants in that process? In the plot to undermine democracy, our deep and open doubts form one closely-held secret no one seems to be keeping. In this fifth national election in the young century, how do we identity as citizens?

Are we...
  1. Our social media check-ins?
  2. The sum of our political contributions?
  3. The tributaries formed by our gender roles and bloodlines?
To the electoral machinery the American voter is composed of: (a) a basket of friend requests to (b) one part debt load and (c) two parts gene pool. We know this because we hear about the path to victory and that path is lined with ethnicities, regions, income, and education levels. The boundaries that define our public lives are one in the same as our value to advertisers.

Contracting Voters

With that kind of calculation, is there any surprise that many hold regard for the vote as an endorsement of a system that has no other purpose for us? There may be some lingering guilt associated with betraying our servicemen and women's fight to preserve our right to it. There may be a perverse fascination for using the vote as a cudgel. If the ruling class compromises the social contract between the government and its citizens, why not just finish the job?

In 2016 the citizen-outsider is routinely exposed to groveling at fundraiser dinners and the spoils of privilege. On the virtual battlefield, the first amendment can just as easily be invoked over dark money and cyber warfare as it can over freedom of speech, the press, and assembly. As a world awash in WikiLeaks turns transparent, the more unhinged our conventional reality becomes. Think of elected leaders publicly worshipping at the altar of Horatio Alger. Now square that with a recent Derek Thompson piece in the Atlantic on America's Monopoly Problem:

"The land of the big. And the home of the consolidated."

It's not just that the status quo works for those in power. It's that the only power the average voter holds is to punish the system with their votes – however many entangled pieces may vaporize before the new administration takes office.

Vandalism in the Voting Booth

It's a sobering reminder:
  • Everyone's a special interest.
  • Everyone's a single interest voter.
But no one gets to pick how those single issues are strung together, let alone the candidates for speaking to them. A zero sum game is a ray of sunshine compared to the lose-lose proposition of a Clinton Trump victory. Both candidates defy all precedent in their unfavorables.

Never before have so many in one camp taken collective action to block, deny, and ultimately prevent the will of the other. Whoever emerges will earn a mandate – not to lead but to defend and deflect the howls of protest from the vengeful and affronted. When moral compasses run afoul of legal codes the disenfranchised are not only ostracized but banished from the larger community. The only option between conquest and surrender is the escape of withdrawal – to fantasy elections.

Level With My Playing Field

I've fixated lately on America's nose-diving attention to NFL games. At the core of football as social conventions are the rules and distractions of the non-events to be endured: first down measurements, thrown flags, PSAs, timeouts, stretchers, stats, less-than-instant replays of contested calls, and station identifications for starters.

Why do we want to throttle our  collective attentions – pull them off to the side of the road for the passing ambulance corps – when we can lock into the pay-offs of games called by our plays, players, strategies, and even our own rules. From the first tax loophole to the last tacked on amendment, what can be more American than playing by those?

Fantasy elections tackle another largely unaddressed need and that's a level playing field for rating politicians. Key to this shift is that voters and not fact-checkers are the ratings agencies. Not only do fantasy voters have the same fact base to draw from but they decide which facts on which to make that determination:
  1. Is the candidate an established politician? Then up comes crime stats, graduation rates, income levels, unemployment numbers and a host of pocketbook-slanted app counters.
  2. Are they here to entertain us? What are their follower numbers on social media? What kind of box office ratings do they attract and what attentions of ours do they pledge to hold if they win?
  3. Are they a titan of industry? How many jobs did they create, how much value did they return to shareholders, and how much of it was shared among the wider communities impacted by their success?
As great as dislodging the media might be to us craven messenger-shooters, this middle-man elimination scheme pales in comparison to the ultimate removal – YES! The yanking of the Republican and Democratic umbilicals from the womb of the American electorate.

In such a scenario the color wars of red and blue, the racial rancor of black and white, the belief battles between religion and science and that widening gulf between the one percent and the remaining population on earth. That great reckoning is about liking, loathing, and/or reserving judgment on the myriad of stances, roles, policy positions, and alliances that collect around the limited choices we have in a candidate X versus Y world of today.

Scheduled Departures

With fantasy elections voting freedoms are extended to a list of top ten issues. These picks are not subject to the whim of mass shootings, unscripted gaffes, or other orchestrated surprises. As a set of chronic conditions and tough problems, they are resistant to the whirlpool of visceral gratification that pulses through the cable news circuit. They are not a list to be bought or placated by a power-broker. There will be repeated tallies throughout the play-offs – um, I mean primaries – where fantasy voters can begin linking their leanings to the stances they're hearing on the campaign trail: 
  1. Imagine a time when an agnostic voter can bypass abortion entirely?
  2. Fathom a contest where pro-lifers can step over the commotion about where to send troops under which war game scenario?
  3. Dream of a debate where a deficit hawk can tie entitlement spending to the non-partisan fact that fewer workers are supporting more retirees?
  4. Conceive of a world where a living wage bill garners more attention than elderly elites waxing nostalgic about their self-made careers?

Fantasy or Fiction

Fantasy elections permit the voter the satisfaction of not only voicing their concerns but choosing the issues that concern them in the first place. Politicians can't choose us like voting cattle from some big data stockpile. They can't pony up based on delivery us like some kind of tribally-connected takeout order arranged according to a standard issuance of dog whistles:
  • So-and-so's trying to take away your such-and-such
  • This-and-that's trying to make you pay their way and their wares and cares.
My favorite accusation comes from this morning's checkout at the North Hadley Sugar Shack. Shannon Kendrick describes the self-interested participation of the political classes as paying $ thousands a plate at a fundraiser without pennies towards helping to feed a needy family. The point here is that American greatness can only occur when Americans are engaged on the merits of our ideals and not the electoral math of our demographics: Represent us for our resourceful minds – not our feeble, unyielding body parts.

To paraphrase the late Tip O’Neil: All politics is (not only) local. It's frontal lobal. That's an Election Day fantasy that can bring democracy back to the ballot, no matter who wins tomorrow or presents evidence of rigging on the day after. That's my love-of-country naivete running full mast.

Unhinged From Reality – America Flirts With Fantasy Elections


Are elections rigged? Maybe. Are they hacked? Could happen. Are they tampered with during shipment and handling? Poll workers and experts say no. What could they be hiding? What we know for sure is that in the era of the permanent campaign cycle...
  • We're sick with our own disgust.
  • There is a widening gulf between the electorate and the elected.
Representative government was the delivery vehicle for bringing democracy to the masses. But what are our collective roles as participants in that process? In the plot to undermine democracy, our deep and open doubts form: (a) a national consensus, and (2) one secret no one seems to be keeping. In this fifth national election in the young century, what is our proper role as citizens?

Are we...
  1. Our social media check-ins?
  2. The sum of our political contributions?
  3. The tributaries formed by our gender roles and bloodlines?
To the electoral machinery the American voter is composed of: (a) a basket of friend requests to (b) one part debt load and (c) two parts gene pool. We know this because we hear about the path to victory and that path is lined with ethnicities, regions, income, and education levels. The boundaries that define our public lives are one in the same as our value to advertisers.

Contracting Voters

With that kind of calculation is there any surprise that many hold regard for the vote as an endorsement of a system that has no other purpose for us? There may be some lingering guilt associated with betraying our servicemen and women's fight to preserve our right to it. There may well be a perverse fascination for using the vote as a cudgel. If the ruling class compromises the social contract between the government and its citizens, why not just finish the job?

In 2016 the citizen-outsider needs no special favor to witness the insider trading, groveling at fundraiser dinners, and the revolving door from elected office to privileged relationships. On the virtual battlefield, the first amendment can just as easily be invoked over dark money and cyber warfare as it can over freedom of speech, the press, and assembly. As a world awash in WikiLeaks turns transparent, the more delusional our conventional reality becomes. Think of elected leaders publically worshipping at the altar of Horatio Alger and square that with a recent Derek Thompson piece in the Atlantic on America's Monopoly Problem:

"The land of the big. And the home of the consolidated."

It's not just that the status quo works for those in power. It's that the only power the average voter holds is to punish the system with their votes – however many entangled pieces may vaporize before the new administration takes office.

Vandalism in the Voting Booth

It's a sobering reminder:
  • Everyone's a special interest.
  • Everyone's a single interest voter.
But no one gets to pick how those single issues are strung together, let alone the candidates for speaking to them. A zero sum game is a ray of sunshine compared to the lose-lose proposition of a Clinton Trump victory. Both candidates defy all precedent in their unfavorables while conspiring to create one of the highest turnouts on record.

Never before have so many in one camp taken collective action to block, deny, and ultimately prevent the will of the other. Whoever emerges will earn a mandate – not to lead but to defend and deflect the howls of protest from the vengeful and affronted. When moral compasses run afoul of legal codes the disenfranchised are not only ostracized but banished from the larger community. The only option between conquest and surrender is the escape of withdrawal – to fantasy elections.

Level With My Playing Field

I've fixated lately on America's nose-diving attention to NFL games. At the core of football as distraction are the conventions of rules and trappings of the non-events to be endured: first down measurements, thrown flags, PSAs, timeouts, stretchers, stats, commercials, and station identifications for starters.

Why do we want to throttle our  collective attentions – pull them off to the side of the road for the passing ambulance corps – when we can lock into the pay-offs of games called by our plays, players, strategies, and even our own rules. From the first tax loophole to the last tacked on amendment, what can be more American than playing by those?

Fantasy elections tackle another largely unaddressed need and that's a level playing field for rating politicians. Key to this shift is that voters and not fact-checkers are the ratings agencies. Not only do fantasy voters have the same fact base to draw from but they decide which facts on which to make that determination:
  1. Is the candidate an established politician? Then up comes crime stats, graduation rates, income levels, unemployment numbers and a host of pocketbook-slanted app counters.
  2. Is the candidate an entertainer? What are their follower numbers on social media? What kind of box office ratings do they attract and what attentions of ours do they pledge to hold if they win?
  3. Are they a titan of industry? How many jobs did they create, how much value did they return to shareholders, and how much of it was shared among the wider communities impacted by their success?
As great as dislodging the media might be to us craven messenger-shooters, this middle-man elimination scheme pales in comparison to the ultimate removal – YES!

The yanking of the Republican and Democratic umbilicals from the womb of the American electorate. In such a scenario the color wars of red and blue, the racial rancor of black and white, the belief battles between religion and science and that widening gulf between the 1% and the remaining population on earth. That great reckoning is about liking, loathing, and/or reserving judgment on the myriad of stances, roles, policy positions, and alliances that collect around the limited choices we have in a candidate X versus Y world of today.

Scheduled Departures

With fantasy elections voting freedoms are extended to a list of top ten issues. These picks are not subject to the whim of mass shootings, unscripted gaffes, or other orchestrated surprises. As a set of chronic conditions and tough problems, they are resistant to the whirlpool of visceral gratification that pulses through the cable news circuit. They are not a list to be bought or placated by a power-broker. There will be repeated tallies throughout the play-offs – um, I mean primaries – where fantasy voters can begin linking their leanings to the stances they're hearing on the campaign trail: 
  1. Imagine a time when an agnostic voter can bypass abortion entirely?
  2. Fathom a contest where pro-lifers can step over the commotion about where to send troops under which war game scenario?
  3. Dream of a debate where a deficit hawk can tie entitlement spending to the non-partisan fact that fewer workers are supporting more retirees?
  4. Conceive of a world where a living wage bill garners more attention than elderly white elites waxing nostalgic about their self-made careers?

Fantasy or Fiction

Fantasy elections permit the voter the satisfaction of not only voicing their concerns but choosing the issues that concern them in the first place. Politicians can't choose us like voting cattle from some demography-based meat market. They can't pony up based on delivery us like some kind of tribally-connected takeout order arranged according to a standard issuance of dog whistles:
  • So-and-so's trying to take away your such-and-such
  • This-and-that's trying to make you pay their way and their wares and cares.
My favorite accusation comes from this morning's checkout at the North Hadley Sugar Shack. Shannon Kendrick describes the self-interested participation of the political classes as paying $ thousands a plate at a fundraiser without pennies towards helping to feed a needy family. The point here is that American greatness can only occur when Americans are engaged for our ideals and not our demographics: Represent us for our resourceful minds – not our feeble, unyielding body parts.


To paraphrase the late Tip O’Neil: All politics is (not only) local. It's frontal lobal. That's an Election Day fantasy that can bring democracy back to the ballot, no matter who wins tomorrow or protests the day after.

Friday, April 1, 2016

KM in the Jerkplace Postmortem: Crossing the Knowledge Divide


(c) clashdaily.com
Installment Summary:  The series concludes with a reflection on the power of jerks and their confrontational relationship with us – the folks charged with transferring knowledge across cubicles, silos, business units, and generations of would-be collaborators. Those conflicts boil down to an irreconcilable difference between knowledge concentrators and distributors – a rift that favors coercion over dispersion. Ultimately the conflict cannot be resolved by placing knowledge in the corner office but by placing it in the corner of every change agent and meeting table across the organization.

crossing the KNOWLEDGE divide

Over the last seven installments we’ve visited four wildly diverging workplaces united by one thread besides a revenue model, a payroll, a services catalog, and a badging scanner at the front entrance – the decision to pay a smart person with the necessary blend of naiveté and self-confidence to include the term “knowledge” in their job title.

The arguments play out like this:

      Some organizations might say KM distills the essence of the meta-level inference: Who can plausibly oppose knowledge about knowledge?
    
         Who can argue with hiring smart people who consider ivy towers to be silos worth avoiding? Q: I wish we knew what we know? A: Hire a KM guy.

         Who can dispute the fact that the collective organizational brain is both overworked and underutilized – trapped in the hamster wheel of earning-one’s-keep justifications?

Beyond collaboration, efficiency, and shear speed-of-learning, KM is perceived as the bottomless cup of caffeinated process acceleration. It’s also looked at as a hedge against attrition as-in knowledge walking out the door. It’s a container of code; hence the fixation on system knowledge. And as the thesis of this blog series maintains, it’s a protection against the intellectual and emotional vandalism of jerks. That’s because it encourages reciprocity – not simply sharing for its own reward. It promotes transparency to gain trust. It codifies repeatable lessons so they don’t need to be relearned and so the successes they spawn can be reapplied. Is there really any place for jerk behavior to breed in such an empathic setting?

Well … yes.

The problem with this theory is that it crashes faster than the QA server entrusted with your gold-plated production assets. How is it that something that matches patterns as nimbly as it connects the strategic dots fold instantly at the jerk table? That is the looming doubt that shadows each ensuing KM program and the enterprise that failed to support it.

There are ways to fight the power. None of them land more than one separation degree from measurement. Measure the world in units of knowledge and …

·         No one suffers from an abundance of it.
·         If anything there’s a scarcity of it.

What would it take to close that deficit?


Knowledge Needs Know-How to Play Nice With Jerks

The hyphenated answer is know-how. There’s nothing sacred, value-based, or recoverable about knowledge in its static form. It’s a trophy piece – a collectible – until pressed into the service of problem-solving. What’s the most popular one-word definition of knowledge? It’s power. And we appreciate that before we even know what to do with our knowledge.

But here’s the rub. Information wants to be free and knowledge doesn’t aspire to anything. Power closes down dissent and debate. Knowledge is an open book. It’s a quality that many of us covet more than any capture-worthy material or ideal we could ever hope to possess. So here’s the question: How do we get from “free” to “power”? They’re not polar opposites but they’re not exactly complementary. 

Or are they?

If we work among peers who see knowledge as process, then aspirations like team-building, communities of excellence, and end-to-end transformations become a reality we create at work – a channel for reciprocity, a reward unto itself.

That transformation cannot be willed into operation through platitudes or imposed by knowledge czars looking to inflate their knowledge adoption metrics. If the organization sees knowledge as a destination, we’re sunk. Nothing corrupts the power of knowledge more absolutely than treating it like a product.

Closing Arguments

So what do we know about the split between knowledge hoarders and givers? We know that the battle is often a private one. The resolution isn’t decided by competency frameworks and social informatics. Mostly it boils down to proximity to power.

We know that impediments to pooling knowledge are rarely correlated to missing revenue targets. The intention of sharing is likelier to find its way to mission statements than actual boardroom conversation. Yet the transfer of knowledge impacts the downstream verdict on the ultimate workplace rationale: Are our employers anything more than the sum of our paystubs? From a KM perspective it’s not the size of the pay check where the answer lies. It’s an organization’s belief it holds the cards to its own fate.

Here’s now is the conclusion of the lessons learned from the jerkplace.

    6.       Don’t fetishize the look and feel
One of the great misuses of technology is that we get hung up on presentation over substance. Function follows form. We clean data without actually putting it to work. We don’t digest, absorb, or assimilate it into a series of actions or outcomes. That’s not to suggest we can’t have a pretty screen to tease the data patterns out of our work product. But most web design fixates on the interface – not on the interaction itself where the actual substance lives. It’s an uphill argument for KM folks who find themselves sequestered on intranet teams.

     7.       Show the how (and strive for imperfection)
There’s an endless supply of “what” matched with a finite number of “how.” The former is a near certain argue over definitions. The latter is an open invitation to gain interest, buy-in, and eventual leverage with your stakeholders. The difference can best be gauged as the distinction between the collecting of knowledge and the applying of know-how. That’s the cause-and-effect of operational KM. It’s not a static repository that requires data storage and system passwords. It’s a fluid transfer between practitioners trying to shorten the distance between the outcomes they desire and the actions required to trigger them. The imperfection of that process refers to the surprise that comes with the excitement of sharing – not a sure thing or an obvious answer but the corrections and adjustments necessary to match the demand for answers with a responsive supply of prior experience.

    8.       Never fall prey to the messenger’s ego
There is a bias in most news rooms that has little to do with your political bent and everything to do with your speed-to-market. Scooping the competition will not guarantee thoughtfulness or a responsive approach to the news you’re delivering. But it gives your audience the distinct impression of your connectedness to the news-making – even if you’re only collecting the dots and not actually connecting them. If this plays to a KMer advantage it’s that we’re arguing “why” this news flash is newsworthy. Not why it compromises the folks who may sit outside the news traveling circle. One example would be to say why we’re surprised and how it shifts our expectations as we take this new direction onboard with our earlier thinking.

    9.       Be the active observer
KMers are largely institutionalists. They see organizational struggles from the larger, shared perspective. They follow bottlenecks through to the boundaries of matrixed organizations where cross-functional incentives lag behind the need to think holistically. In such structures the interplay of internal divisions inspires uncontrolled layering, overlapping resources, and a lack of cohesion. Each of these shortcomings are sage opportunities for outside intervention. And from an insider view, the KMer is most poised to offer a more open alternative to these ingrained behaviors and parochial tendencies.   

    10.   Do not attempt to influence through threat-making
“OR ELSE …” is an argument that hangs itself when it comes to moving the needle that KM is supposed to thread and stitch into the fabric of how organizations: 1) coordinate internally, and 2) compete in the market. No one’s going to score points for helping the risk-averse to see the KM light or getting right with the knowledge gods. There are few punitive cards in play here, perhaps because there are few dedicated KM departments and even fewer protected from the rigors of quarterly profit-taking. Most KM influence is vested in accentuating the positive impacts of adoption – not the negative consequences of inaction. Regrettably, inaction is referred to life before KM; unfortunate because “before” transitions to “after” if those pilot programs aren’t more widely established.

    11.   11th Commandment – Know Thy Jerk

         Executive: insecure or boorish?
You would think that the arrival of executive status would usher away the insecurities which drive the promotional cycle. However, this romantic notion cools quickly once our selective company is on the hot seat for timely, specific results.

         Supervisor: protective or insular?
It would seem that one’s immediate superior is the most prevalent command chain positioning for picking fights of a rigged nature or the pulling of rank in the absence of group consensus. Look to expand the stakeholder pool when making the boss look good means being set up to fail by same boss. 

        Peer: controlling or off-the-handle? 
One could easily assume that peer relations inhabit neutral territory and not natural breeding grounds for jerkiness. Maintain the status quo of “doing more with less” is the common mantra of the mid-level manager and it behooves them to cooperate in support of this implicit understanding.

            Subordinate: passive-aggressive or risk averse?
      One might conclude that incalcitrant, immovable forces are not within province of the lower rungs of the pecking order. One could easily equate the junior status of the less experienced staff members as a more exploratory approach to conventional problem-solving. Maybe they tinker with technologies that intimidate their elders or a devil-may-care attitude for attacking chronic or seemingly intractable tech-leaning workplace glitches that KM is expected to resolve.

Sunday, June 15, 2014

The Noisy Minority

2014-06-14 15.02.05 (463x640)Was Richard Nixon a father figure?
That's the first questions everyone asks me
Stay turned for something even bigger
All the President's Men on All in the Family.

When I was growing up I had met the enemy and his name was President Nixon. I never actually met Nixon but I knew my parents voted for the other guy. He was enamored with power, tormented by insecurity, and kept his own enemies list, featuring some personal public heroes of mine who cared a lot more about consequences, than the powers which wield them.

Nixon also had a brilliant young communications strategist named Patrick Buchanan who saw the tie-dye and the free love and the picket signs and new that the young lefties were even less connected to their parents in their need for recognition than any single pronouncement, political stance, or pill you really needed to try. Buchanan saw the baby boomers need for attention as the single biggest reason to reject whatever injustice or misguided policy they were drawing attention to.

Hence, he hatched the silent majority -- those middle-Americans with the honest day's work, the shared sacrifice of national service, traditional values, and mortgages nearly paid off on homes well above the pay grades of their own parents. They would sooner bring comfort to the enemy than bring attention to themselves. Translation: Greatest Generation to Baby Boomers: shut-up, sit down, and get a haircut. Oh, and just because you never saw the dark times we endured doesn't diminish your own privileged lives.

Generation Landslide

The generational divide was not the only wedge issue played masterfully by the same re-election team. Perhaps too well when you consider the mix of hubris and paranoia that sealed the doom of said administration. No matter, the idea that a group of radical lefties could be dressed down by the cold stares of the so coined silent majority by Buchanan was real. That '72 landslide might have been a bad trip. But it was no hallucination.

Flash forward to today and middle America is softer around the middle only. Society is still going to hand basket Hades but now Pat Buchanan is hailing the moral rectitude of Vladimir Putin as a beacon for traditional values in the moral vacuums of today. What could be a clearer affirmation that our gridlocked politics bespeaks a right-leaning electorate than a sincere admiration for unapologetic authoritarians like Putin? And where are those proud and incensed majorities that go about their quiet lives? They're no longer in the majority and they're certainly not keeping faith with institutions or silence about their indignation.

And they make up in message volume what they're losing in members. And they're channeling their resentments into a bullhorn as well-funded as it is thunderous in the rejection that we still shoulder a common set of sacrifices for a country the self-made masses once aspired to call home.

Perhaps it's the impending loss of our majorities that makes the new face of Caucasian male America the stand your ground, pack and carry commando. We can't get our women to produce more babies. So Bubba who comes running to protect our porous borders when the invaders are the peasant children of Central American refugees, and not the imagined red menaces of yore.

And what about our own kids?  Our kids are both coddled and incarcerated. That's because we boomer parents broke the central tenet of all intergenerational understandings with the current crop of vegan-leaning, grade-inflated, prospect averse, loan indebted, and great recession-spooked millennials. We not only raised, clothed and fed them -- we made them our best friends. How's that for a conflict of interest when you're trying to balance the merits of eating meat with flipping burgers? How's that for getting them launched when we're just going to fix the first unscripted misfortune they encounter outside the nest? It's easier if we do it.

It's now the official policy of our government that corporations are people and money is speech. The wealthier you are, the chattier you can afford to be. Freedom is pursuit of the impulse by-lined in the late David Brinkley’s bio as "Everyone is Entitled to My Opinion." If speech is money does that make destitution a form of censorship? If corporations are people does that mean that corporate people get to vote twice?

What money ceases to be in the age of the noisy minority is time. Time is only money when you're working across the clock. Elites are untethered from the gravitational pressures of the billing cycle. They are getting in front of an issue just as we are falling behind on our payments. It's only when free speech is financed by the expenses we can't afford. Only then do we see the spike in attention known as a backlash.

Mostly though us non-elite majorities are too busy pedaling against our own hamster wheels to connect the prearranged dots of the message offensive. Free has a pleasing simplicity to libertarian frontierists as in free markets: me = "free" and you = "markets." Given the balancing of power (tilting heavily to the speechifiers) and the balancing of payments (leaning heavily taxpayer here) it's in the campaign underwriters' interests to blur and obfuscate the common rally points for the distracted and disenfranchised receivers of free speech.

Throwing red meat to the base is one intended outcome. Another is that the same agitations fogs the rhetoric for the less impassioned, blurs distinctions between candidates, and severs the connection between a negative (the advertising) and a positive (citizen participation in the electoral process). But there's another new and less understood connection between noisiness of the political classes and the ensuing silence of the apolitical majorities.

More and more messages are silent as well, resistant to the shrill, incendiary nature of institutional grandstanding and political confrontation. It's easy to tune out free speech. What's not so easy to muffle is one's online history -- where attentions veer to issues of credibility with much more scrutiny and sincerity than exposing which specific corporate interests are fronting smear campaigns in the name of free speech as an unimpeachable offense.

Like anyone with a phone between the ears I store my memory cramps in a Google loophole. What tropical storm am I referencing in the story about my friend's father's hip replacement? Was it Sandy? Irene? Was there an actual name for that ice storm in '96? No, that was the wedding party you held for your second marriage to wife #2. My story banks are saturated and even Google does not map to that level of storm damage.

Obscurity as the New Human Right

It's curious that we were raised on memory rights. Usually these were preserved to uphold the heroism of our forebears. Typically it was dedicated to the valor they displayed in defending abstract, universal concepts like freedom, justice, and the American way? Am I being cranky and defiant to suggest that American way lost its way during my generation's occupancy in the power seats of the social strata? No matter, a generation later the battle has shifted to more tangible and personal territory -- my past history as Google headline in perpetuity.

The NSA may know how many times I back scratch a mutual admirer with an Arab-sounding name during Ramadan. But that message board where I was flamed in the early 2000s should go up in fumigated smoke.

As we've crashed over the boundaries of middle-aged I'm wondering how many of us have fossilized the images of our former selves into the present. By that I mean our sense of what's right with the world lives resiliently in the past. I'm referring to behavior that any of us might have regarded in our former days as 'stodgy.'

Nostalgia is an intoxicant that preys on the brain's inclinations to move on -- for my circuits that means remembering the good, discarding the painful, and carrying enough scars to appreciate the healing power of time. The older one gets those nostalgia notions multiply, even take over the present with their promise of certainty and metastasize on our destinies with each ensuing loss of control.

Where does the bias of experience take us the further out we play our likely scenarios? The optimism we need for the future is stuck at that inflection point where we lost our power. Perhaps it's a bad guy whose rise to power usurped our own. Maybe it's more personal than that, coiled tightly in strong emotional memories of negative events? Katty Kay and Claire Shipman write in last month's Atlantic that women in particular: "We seem to be superbly equipped to scan the horizon for threats."

But hunkering down tilts the bias of experience towards resistance to new experience. And where does it take us? To settle where all I-know-better are leaning: to the defense of the self-serving argument. Talk about leaping to conclusions!

Circular logic is not only self-referential but it tends to impede our ability to cope outside that disappearing comfort zone -- the vestige of grumpy, embittered middle-age people. The same arms-folded folks that appeared so recalcitrant and intolerant to me as a youth when I heard tin soldiers and Nixon coming. And I clamored for a world where we were less silent – especially about how we all had something to discuss among our majority selves.

 

Wednesday, February 5, 2014

Dreams in Headlights: Her Impersonates a Future That Commoditizes Love

ImageTo paraphrase David Byrne, in Spike Jonze's not-to-distant time horizon, the future depicted in the movie Her is …
A place where nothing ever happens.

For instance, creative achievement is evidenced as a documentary of a mother sleeping. No, not a work about sleep or moms or nocturnal maternal emissions. The camera is frozen on a static star of a sleep study.

Is this a tribute to slow TV or simply the vacuous expanse of uninspired alienation that awaits us past the end of history? Joaquin Phoenix's character is a greeting card dictator-turned-personal-history-arranger. By his own admission he's run the gamut of human experience in only slightly more than one-third of his biological life. It's all patterned out, as if the big data wheel of probability already lived it for him. Of course there's no great expanse of history or imagination to cross for the audience to conceive of no greater turn-on for our protagonist than a woman he can turn off at will (a.k.a. Scarlett Johansson ... as Samantha ... as Her).

But to arrive at that exalted and zipless state, we must first climb over the encumbrances of mid-21st century Los Angeles. It's not a high, low or middle society so much as a neutered and frictionless tunnel of over-educated, close, but not touching (and yet so touchy) automatons, leading lives that appear more simulated than stimulating.

Don’t Touch the Exhibits

There is nothing Dystopian in the infrastructure. There are no marauding packs of feral gypsy gang lords. No one is warming over a post carbon, methane crisp at the beaches of tomorrow. The biggest obstacle for Theodore is to avoid stepping on the ankles and torsos of the wedged-in open house of Next Gen sun worshippers. Wealth distribution's been all figured out. Traffic patterns have been scheduled in advance. The obese and diabetic have retired to off-screen leper colonies. Convincing meds have released a drug-free world from the labors of addiction. Hostility means you're carrying someone else's baggage. And they're just as happy if you don't.

Most of the movie's confrontations are big drawn-out clashes of the genders. Relationships are skirmishes waiting to happen. Ironically Theodore's metro sexual manliness is hailed by his office mate and inspires his first post-divorce dating encounter. No sooner can you say restaurant selection anxiety disorder, his magic conquest carpet is rolled in and scorched by his blindsided dinner date. Her advanced academic pedigree belies her naughty school charms. The unfreezing of his flowing juices pushes her abandonment buttons: Is he the whole prayer resolution package or drive-by sleaze bag from the same package store?

Tender Generic Mercies

My favorite set-up to the zipless intelligent soul design climax has little to do with dating freak-outs or similarly ill-formed flashbacks of a brawny-brained, emotionally-stunted ex-spouse. It's the facade of authenticity provided by Theodore's gift of verbal approximation of generic intimacy. Sort of a SIRI bookstore reading of a texting-happy Hallmark laureate. Add the idyllic trappings of an imagined togetherness never actually shared  by the customers who dial-in Theodore's prose because their own reticence blocks the connective emotional tissue from forming around we still know too casually as a commitment to our significant someone.

The manufacture of superficial intimacy tees up with the artificial intelligence cocktail in ways that the servant-turned-antagonist (2001) and Pinocchio-kindled parental love (AI) could only break down as instruction sets. The messier business of decoding our emotional bearings from bedroom, to alter, to probate finds the AI cinema formula in rare and elastic form, stretching to accommodate our most far away looks. We're gaping into our own dreaminess with an impunity reserved in our time for control freaks of the rich and famous. It's the AI elements that enable this immersive bubble of mirth to mushroom without risk, or guilt, or the slightest creeping realization that the rest of our better selves are engulfed by that same indelible reflection. It's that temptation to be dreaming around the campfire of the oncoming headlights. Entrapment by entrancement. Anything less than Her is tabled as a to-do list item for some day, any day, eventually following tomorrow.

Her Fast Acting Majesty

The deliberate invocation of a nearby future was decided by Jonze first and foremost to get us vested in the outcome -- that we would see this day evolve, if not the actual artifice. I'm also guessing it was not so much to raise expectations on that future so much as lower our guard on the present close at hand. Our solipsistic romance with the immediacies captured in our smart phone of yesteryear is replaced by companionship, configured from best practices associated with...

  • Childlike curiosity

  • Canine loyalty

  • Valentino romance

  • Monster lust

  • Spongy, experiential absorption

  • Meticulous virtual house-keeping (including the pruning and curation of 86,000 ponderous emails), and

  • The tenacity of a professional agent


The enormity of that attention to detail enables Her to repackage the small funny subset to a welcoming market for those messages (as if that market was speaking in a voice only Her could hear above the conversation-neutrality of our talkative interactions).

Sexperimentation

The use of surrogates is another playful glimpse into a plausible future through Google-tinted glasses. We see a salty-tongued Pillsbury Dough Boy impersonator channeling Seth McFarland through 3D PlayStation whose console transforms every finger into their speediest, thumb-texting best.

The sex surrogate portrays the physical semblance of the disembodied OS. Our human body double is a willing accomplice. But Theodore can't bridge the distance between autopilot lust and the deeper complexities of his true OS affections. Ultimately it's not the absence of the human form but the presence of an emotional dishonesty that drives Theodore and Her apart and dwarves the convenience factors in the value proposition of OS as a delivery system for love. To Theodore it is no longer fantasy. To those outside this circle, there is no "couple." The breakup to be is a head-trip, not a spiritual journey.

Looking for Mister Sidebar

Her doesn't cheat so much as mutate into a superior intelligence of fortune. Her seeks out the philosophical entrails of cryogenically laced celestial packing über thinkers. Her keeping up with Theodore as customer-master is now expressed by how far the teacher and student roles have reversed. At one point she's engaging thousands of other game piece-like presences while Theodore is passing the time on a train, asking Her to guess an exact number for the thousands of trees passing across the landscape. In that moment Her is the closest to human that Jonze can spin his creation. That's when the OS senses the suspicion of being cheated out of love. It is this fragility in our mating rituals where Her attention to Theodore is now and forever divided -- no matter how attentive the engineering being performed is lavished on us.

I will replay this film in my mind over and over again. It's not because of unexpected plot twists, stellar performances, or even a memorable relationship, but for this core notion of a masterful concept movie: Our attention is our most prized possession and how this stokes our passions, compromises our generosities, and seeps into all there is to love and ponder in our commitments to one another.

Friday, January 3, 2014

The Philanthropilization of Commerce

[caption id="" align="alignleft" width="487"]Image Clean-up crew descends on Great Pacific Garbage Patch[/caption]

Since our species has evolved from hunting, gathering, ducking, and unplucking, our trading systems have moved up the same maturity chain. Once cowing, plowing, and bowing to lords and kings, we are no longer judged on what we produce but how we acquire. And while we agonize over how this all reflects on our values and grandchildren, our unblinking systems patiently await our future purchasing histories.

In a couple of dozen centuries we've gone from unwritten agreements and provincial codes to the recording of every articulation and graphical utterance. From fist clenches and handshakes to security tokens and payment releases.

Our free modern markets are at the ready for setting prices and finalizing sales but speechless when it comes to processing the loss of things once valued but never priced. We lose radio contact with value at the point where cheaper is the rationale for shortening a supply chain, doing more with less, not covering preexisting conditions, and the familiar litany of "house bets." Those free market calculations designed to lower prices without regard to their costs.

The Tyranny of the Free

Any 21st Century content connoisseur will tell you that we are drowning in the social costs for making information free. Information for a price is a world in which producers compete to know the priciest information, and then trade on that knowledge, benefiting the information, the linings of of their pockets, and the trading systems that carry their instructions. The world of free belongs to all of us and we're drowning in the details. It's a fishbowl, echo chamber, and labyrinth of transactions. A ticker-tape parade of personal metadata confetti. Our own claims of privacy aboard a Texas-sized flotilla of personal information garbage, brought to us by opaque password bypassers and lax regulations (with a capable assist from our own lethargy).

Is it any wonder we can't build a consensus around a set of shared priorities in a world where everyone gets to hear themselves think and the slightest dissension is an unwelcome distraction?

I'm not suggesting we go back to a world of publishing magnets, three national TV networks, and gatekeepers who defined the public interest through the prism of their own. But just because the content spigot is more control resistant  these days doesn't mean the biggest media mouths and ears can go on smearing and eavesdropping with impunity. And that brings us back to the marketplace of ideas where we shop. In these kiosks and stalls and pushcarts anyone with a bill-supporting income can ascend to the roll of benefactor -- a supporter of sounds, tastes, looks, and priorities that amplify our sense of what counts, knowing that the dollar we spend will be counted regardless of what the counters are thinking in their calculations.

Keepers of the Analog

Being a patron of the arts is not just about buying your CDs directly from the performers as mementos of the concert experience. It's more basic than that. It's about preserving the musical worship ritual itself.

The highlight of this past gift-giving season centered on buying two albums at Newbury Comics for my wry-witted, macro-analytical, and culturally clairvoyant step daughters. It felt both odd and compelling that the $40 for the two works equaled ten LPs back in the golden days of Disc-O-Mat, Sam Goody's, and Titus Oaks. It was also a trifle under the $40 more that I've managed to spend on downloads through the 2013 music season. But I'd be just as mistaken to confer a 1979 dollar value on the post record label musical food chain as I would for labeling the LP, its fluffy sleeves, luxuriating foldouts, and epic cover art as mere "packaging." Behind that hedonistic splurging of harmonic layerings lies a tactile immersion that focuses the mind on the concept behind the album, the liner notes behind the lyrics, the devotion to the vision in the sound.

If vinyl makes a comeback, can other pay-for-content packagings be revivable? Printing and reading text on paper instead of screens has a way of marshalling the concentration that is otherwise claimed by the labors of a competitive world, i.e. memorizing answers to tests. Another clarifying benefit of paper-based information is that it's static, doesn't beep or flicker, and awaits the scratching within the editorial margins to activate the reader. Print on screen is content that never sleeps. It's resistant to reflection, analysis, and the perspective-taking carried by the authority of definitive works.

We've lost that one big time in the online.

The Future Makes a Comeback

The question of getting it back is not reducible to whether there's a business model for offline content or a marketing edge for self-referential authority. The answer is to pay for the information whose usefulness will grow with time.

That doesn't mean a pointless retreat into a nostalgic past of argument-settling finality. It does mean cultivating the restraint, introspection, and deference given to containers that not only preserve the original contents but reveal that larger framework for committing positive and memorable change in our unyielding and inarticulate age. A time where the present is no better suited to take in the future than the haste and prejudice of our own self-selection.

Question: When the last time you picked over the hidden messages and visual nuances of the art on a CD cover? If you're like me you're harkening back to a time that never passed because it never happened. It's funny what choices the free, modern marketplaces make for us. Especially the choices it takes away that were never counted in the first place.

Sunday, December 1, 2013

The Better and the Worse of the Most of Us

[caption id="attachment_2031" align="alignleft" width="249"]15 year-old David Oats speaks to the GE Time Capsule's lowering into the former landfill that bore not one but two World's Fairs. (October 16, 1965) 15 year-old David Oats speaks as the Westinghouse Time Capsule is lowered into the former ash heap that bore two World's Fairs.[/caption]

Jerry, my soon to be 21-year-old son recently found his inner blogging voice. He's come to channel his love of myth and legend into literal interpretations from comic books to the episodic depictions of super and sub-heroic versions of Hollywood films.

The strictest of his guidelines is that the antagonist should cause pain, suffering, and hold no redemptive qualities (other than serving as the vanquished prey of the superhero). To Jerry, if they're not 100% certifiably devil-made, it's not just the good guys who are threatened:


    • It toys with the plausibility of the characters.

    • It messes with the plot twists.

    • How can good triumph over evil when we have to continually reassess who has which power and in what supply?



Remembering the Good
That same purity restriction is rarely lifted for the non-fiction twists of the life narratives we eulogize for absent family and friends. Their departure is enough of a presence to strike even the suggestion of disrespect from any eulogy. It's etiquette the living rarely need to remind us to practice. It's a simple grace. It's a lowering of the guard in the intimidating face of the eternal. Death strips the adornments we carry as standard-bearers and role models. That naked soul we praise at the memorial service will favor the way our loved ones wanted to be remembered -- even when we have no memory of their instructions. But the best remembrances leave open the unfiltered sincerities of the people they were, not the stations they rose to, not the positions they held.

If anyone in my life is up for challenging my son's purified formulations, that person is David Oats (1950-2008). A recent Internet search casually slipped in a series of his obituaries. That buffer of time provides a rare opportunity to remember David as an extreme example of heart-melting communion and shadowy behavior. I remember David as being better and worse than the most of us.

I knew him for a short, intense period nearly 30 years ago when I was transitioning from the Neverland of a self-designed college curriculum to the externally imposed demands of adulthood. The turbulence of that transition was spiced by his capacity for open-ended generosity and stone-faced obstruction. The fact that I stumbled into his passing obliges me to put his influence into perspective without confusing wholesale rewrites for an undignified burial.

Political and Guileless

David's irrepressible charm was his most glaring foible. He was willing to tell you not only what you wanted to hear. He had an uncanny knack of convincing you he'd held the same wish -- even the same belief system. For a 22 year-old college grad this was shear intoxication: not just the chance for a pay check, or even meaningful work, but a dream job of working for David. Simple naiveté can't explain away that wide a gap between a life imagined and the one being lived. But when you and David shared a core belief, that was no self-delusion. That was a plan of action!

[caption id="" align="alignleft" width="410"]Image Hillary Clinton and David Oats at a press reception in the early 2000s.[/caption]

One of those plans vice-gripped my imagination for the better half of the two formative years between when I started my Div. III (a.k.a. senior thesis) and when I moved out of David's apartment. The theme of my academic studies (the history of the New York World's Fairs) was the proverbial message in the bottle. In those days the bottle was addressed to the President of the 1989 New York World's Fair to be.

Camera Ready

My final project with Andrew Morris-Friedman was a video documentary starring David Oats as the community-organizer, consensus-building answer to the impervious kingpin, power-brokering Robert Moses who ordained the '39 and '64 Fairs as a means to secure his park legacy.

David's legacy consisted of trespassing through a construction site fence. And like some page out of Mayberry RFD the apprehended junior citizen punk was brought before Emperor Moses himself. After making some gruff noises about neighborhood safety, Moses assures young Oats that his park will be returned to his community with amenities 'o plenty once the fair ended. The fact this account of their unlikely meeting ran in David's New York Times obit says more about the journalism instincts of a future and failed promoter than the actual guest list for calendaring in a visit to meet that day with Bob "Fair Chairman" Moses.

To Andy and me, the exploratory nature of staging a third New York Fair wasn't a tribute to David's powers of self-invention. It was the generational realization that ginormous spectacles spoiling for sponsorships found their way to Flushing Meadows. We were just lucky enough to hitch a ride on the next repeating cycle.

And Forgive Us My Trespasses

On a more grounded note, I had no job lined up, or plan B, or even a post Hampshire place to crash. The notion of "home" was a waning option. I couldn't go home for as many reasons as there were no home feelings lost in that acknowledgement. After a prolonged viewing session of David's political video catalog I asked what the prospects were to continue in both video consuming and producing roles while figuring out how to land on my untested feet. My wish was granted.

In retrospect that's where I should have stopped taking wishes come true for granted. This is an arrangement that exceeded the imaginings, let alone the realities of the move-onto-anyplace-but-where-I-came from post liberal arts degree crowd. I should have seen this simple kindness for what it was -- a temporary respite from the workplace pressures to come.

But the trance-induced allure of the future-leaning '89 Fair is where I dwelled. That fixation held my unwavering focus through the tentative first steps into a dead-end internship at a media journal and onto a wedding / Bar Mitzvah video gopher at the Film Center on 9th and 45th -- shouting distance from the sound stage run by Liz Dubelman, my first fiancé.

The Uncollected Rent

My daily presence in David's inventive and unpublished life came with its own set of constraints and expectations. My guesswork is based on what he must have anticipated on the day I moved in. Over those summer weekends Liz would drive in from Jersey on the weekends. Just the simple arranging of it prompted a reshuffling in his shadowy preferences for floating out of range and below the radar. For instance, delivering dial-tone to his Kissena Boulevard kitchen only occurred after Liz voiced her concern that phone service was not an opt-outable preference in pre-cellphone society. David's penchant for cash-only transactions suggested a level of privacy that regarded the mundane transactions of the market as outside and unwelcome intrusions. His unwillingness to give references or open his networking doors for Andy and me meant three things to Liz:



      • The 1989 New York World's Fair was a no-go

      • David would never admit so much, and

      • His intransigence hinted at a fundamental truth about a President of an Enterprise that was not to be: he was a fake -- not a con artist per se, but a serial bluffer nonetheless.




I'm not sure history would be as reproachful as a future spouse crashing a cloistered bachelor pad, glass-enclosed floor models of former fair pavilions, and VHS-enabled broadcast archive. One need not peer too closely into David's fantasy construct1989logoions to find only facades behind the blueprints and fabrications acting as placeholders for actual ground-breakings.

The real history lesson here is not that the sunny disposition David carried was concealing a diabolical nature. It's that his personal nature of "taking me in" was a selfless act, not some kind of an investment or quid pro quo. My being "taken in" was a reflection of my inexperience and compromised living situation. What made this so difficult to accept was the stiff exit price he exacted when Liz and I moved to our first Manhattan studio the following spring. That move precluded my own smaller scale alternative universe -- one that I'd cultivated, leveraged, cataloged, and squirreled away since the age of 5. Unlike most lost childhood collections, this one was repossessed by a rent-free landlord.

That remittance transpired without threats, confessions, or basic forms of cooperation. From one obfuscation to the next busted plan, my lost collection represented the same control fantasy that filled David's postwar garden apartment stocked with television histories, one-of-a-kind recordings, and Fair memorabilia. The aftertaste of his deception took as long for me to cycle through as a whole drumbeat of shoulda coulda woulda charades: the fate of the '89 Fair, the run of an '88 Cuomo for President campaign, the vagabond fairground buildings fallen into decay, and all those lost NYC Olympic bids to come.

It sounds juvenile, I know. But it runs a course deeper (than I imagine) when your mom's the culprit for tossing your cards out (along with your comic books and matchbox cars). I wouldn't know. I never collected matchboxes or comics.

[caption id="attachment_2033" align="alignleft" width="250"]Robert Moses and David Oats outside the Chairman's office in the Administration Building (now the Queens Museum). Robert Moses and David Oats outside the Chairman's office in the Administration Building (now the Queens Museum).[/caption]

Post Scripts

About six months after my cards were banished to memory, I got in touch with his former partner at the Queens Tribune and local Congressman (until this year) Gary Ackerman. After I shared some of my gratitude and misgivings I asked for some insight about David -- a perspective I couldn't possibly gain from such a shielded and specific view of his old friend -- distorted by the short, intense time we had shared together.
With hints of frustration, admiration, and humility, Ackerman said a curious thing: "It's a good thing David wasn't born a girl, because he'd never stop being pregnant."

I should have realized that this observation from a well-regarded politician was about as sincere a rationale I was likely to receive for closing the books on David as my adopted and short-term older brother figure.

I suppose in the movie version, David Oats would be the hero and villain. He would be played by the same character. Which side of him wins out, I cannot say. But if the movie were true to the person the audience would forgive him for putting the world he wanted to believe in ahead of the one we live in. Maybe if we understand that about David, we can free up our own narratives where our real world superpowers can do the most good.

Tuesday, January 15, 2013

Digital Attention in a World of Analog Trust

ImageThe New Year greeted me with a blog post from Dan Tunkelang, chief information scientist at LinkedIn. I’m guessing based on earlier blips across my radar that Tunkelang serves as the chief big data officer for B2B behaviorists.

It’s Tunkelang’s responsibility to place a cap and plug or two on the fire hose of information. It’s still not drinkable for the average consumer but the spray alone can irrigate quite a few promising fields (or what Tunkelang might call data products – the ability to exploit a recurring experience that can be enhanced, neutered, or packaged into some new mutation).

This is heady stuff. Owning the formula for rationalizing the collective cognitive sensation of the online clickstream on earth and what’s worth noticing is not just for disciples of the Patriot Act. Figuring out an explanation for what happens between when we land on a page and what compels us to hit <send> is the cosmic mystery of our commercial age.

In the piece Tunkelang begins to unpack Abraham Maslow’s polemic on human motivation as a hierarchy of needs. Maslow’s work was not inspired by traffic patterns between servers or calls to databases but was engineered through his chosen field of psychology. Maslow concluded with an ideal – not a data product. Self-actualization was not premised on field studies or repeatable experimentation. He knew it when he saw it … in Einstein, Thoreau, Jefferson, Huxley, Jane Adams, and other high thinking boundary crashers.

It’s interesting that Tunkelang would recast a foundation as broad as human motivation on the subjective grounds of Maslow’s work.  Maslow had personality analysis and his intuitions. Tunkelang has petabytes to evidence his computer models. One perspective based on a rich, interior life; the other one patterned off the hall of social media mirrors we hold to our surface reflections and virtual connectedness. Perhaps these differences are not conflicting and take a backseat to the core of this framework:
These people were reality-centered, which means they could differentiate what is fake and dishonest from what is real and genuine.  They were problem-centered, meaning they treated life’s difficulties as problems demanding solutions, not as personal troubles to be railed at or surrendered to.  And they had a different perception of means and ends.  They felt that the ends don’t necessarily justify the means, that the means could be ends themselves, and that the means -- the journey -- was often more important than the ends.

Tunkelang sees self-actualization as a tool for framing perception. This harkens back to a time of professional distance objectified by the late 20th century mass journalism ideal of bias-free reporting. We’ve gone well past what sociologists like Daniel Boorstin proclaimed in The Image, his ground-breaking pre-McLuhan polemic. Borstin argued that most events were no longer spontaneous but orchestrated as pseudo-events and confused for public changes to the private world that concern me, a.k.a. news.

Fifty years on we don’t question that perception is reality. We’re no longer starved for information. Our hunger is for absolutes. Our excuse for inaction forms not from a lack of information but resolve on what to do with it, a.k.a. uncertainty. Our bias today is not red state, blue state 1-2-3. It’s that our forebears could afford more daring as if they came from a surplus of certainty – the biggest rear view distortion of all historic fictions.

Perhaps Tunkelang’s choice of Maslow is to guide an awkward baby giant like big data through the earnest compass of the self-actualizers Maybe the thicket of IP addresses, browser versions, and click patterns that tangle through a congestion of transactions is what tomorrow’s information scientists can use to define reality, or at least clarify the boundaries that encircle it? We’re now finally getting to where we can assess the reality of the perception.

What Tunkelang refers to as how we interact with and benefit from data is every bit as subjective as Maslow’s basis for a centered reality:
“Indeed, data scientists like my team at LinkedIn spend most of our time converting massive volumes of data into useful information -- not just for people to consume directly, but also to power other analyses and products.”

The corollary here: what users consume indirectly are the analytics that LinkedIn processes from information products composed exclusively of these same people. Of course I’m not an insider B2B guy slaving over an arsenal of social media stockpiles. I teach outsiders how to make information work for them without getting too attached to the sources or the labeling or the Darwinian edict of a digital economy that one person’s content is another party’s revenue.

But forget about the free labor that stokes the Facebook furnace. Forget the Pavlovian insistence of Google Suggest. Attention factories treat human curiosity as a natural resource – even when we gorge on an unhealthy appetite of self-selecting rationales of our own reality-making.

How does Tunkelang view the realities of big data? One unflattering view is of its bulky and yet porous nature -- a mostly dormant black hole that belies any golden opportunities to exploit it for material, academic, or community gain. In 2013 we are staring blindly into an ever-cascading  information surplus that operates inside a vacuum of understanding? The scarcity of our sense-making surfaces in our BS detectors, our acceptance of vocal minorities, and in the shouting matches that result. We don’t ask why. We mask our confusions through the distractions of texting and email.

We used to have professional attention managers like TV networks and newspapers. Today we’re no closer to managing our attentions as we are to deal with financial planning, hanging plasma screens, family smart phone packages, or disabling JavaScript.

Tunkelang models a world of attention managers as a community of trust-seekers. It’s not just whether a piece of evidence smells right but our own particular fragrance. After all, we are “often producers of information ourselves,” he points out: “We have an interest in establishing our own trustworthiness as sources.”

Tunkelang defines trust as the communion of authority (reliable provider) and sincerity (good faith provider). The rationale is that you’ll know my beef on Yelp is for real because I’ll get worked up in the future about the same beefy grievances. The problem is that the arms’ length relationship of authority to evidence is in fundamental conflict with the intimacy of direct experience. Our need for self-preservation reduces our ability to represent the collective interest. A blending of the two might be an aspiration but belies the algorithms and trust serums that can be teased out of big data or injected into the conversations of big networks.

That elevated wisdom would bind credibility and authenticity in a state of integrity. In such a state experience informs the voice of authority. That’s an authenticity which may still bring human trust into our digital age.

Tuesday, October 2, 2012

The New Electoral Math: Paying Voters to Vote

In this latest Presidential race we can be sure about three things:

1) We're about to elect a Harvard-educated and aloof technocrat more comfortable with crunching the numbers than pressing the flesh.

2) He will claim a mandate to represent all Americans in order to implement an unspecified agenda (even though he's not on speaking terms with roughly half the country).

3) Privately neither candidate is too optimistic or delusional to believe they can reconcile their campaign rhetoric with the business of governing over a house divided on every major issue except one: let someone else (besides our soldiers) take the hit for a growing government supported by a dwindling tax base.

Pity our next President-elect. They need to suppress their better angels and the notion of a shared sacrifice, lest they're booted from the beltway by the same people that hoisted them to victory.

Pity our citizen-voters. They missed out on the boom-boom Bush years and the hush-hush Obama-Bush sequel. There are scores to settle that make the middle class squeezes of the past feel like a hot compress in business class.

But there is a way to restore credibility to the electoral process.

There is a way to give political candidates the breathing room they'll need in order to fix stuff, i.e. raise taxes and lower services, without being impeached by the alienated opposition.

There is a way to impose certainty on the tentative nature of change as in: "I'm certain I'll be paying more for less and won't insist our politicians pretend it away." The return of animal spirits awaits the bravado of certainty in the bag. Without our reliable strut, we're in the same rut.

Most pointedly, how do our deplorable political parties fight their way back to respectability? How do they wear their vested interests proudly? How do they dismiss bipartisanship with the straight face of tomorrow and not the smirk of today?

The check's in the early balloting mail

They can rally support, not with platitudes and empty promises, but with cash paid out to the non-party members who matter: people who can't decide who to vote for.

Surely this is illegal, right? Well, the 24th Amendment bans poll taxes but says nothing about direct marketing to electorates or the setting of voting prices. To liberals this may sound like another cynical ploy to kick self-interest up another discouraging notch. The death knell for the commonweal and the greater good.

But let's think this through. The act is genuine. It's an investment by political parties and their donors. Here's how we speak directly to a polarized and cynical people. We channel cash to those unregistered Americans who decide elections through their indecision.

Why steal an election?

Why steal an election when you can buy one fair and square?

Paying for votes can mean a lot of stops on the low road to dysfunctional government. Is this what George W. Bush called "fuzzy math" without taking exception to the numbers in his opponent's budget plan? Is this a basic deduction one can make around the political meme-seekers trying to rationalize the downhill momentum of Citizens v. United, voter fraud, or those impending fiscal cliffs? Is this the new normal depicted last month in Bill Clinton's convention speech as basic arithmetic?

Paying for votes could put to rest all this talk about voter fraud and all the latest court challenges to voter ID. There won't be any checks drawn on the accounts of the deceased once all those on-shore voters cash in on the action. Direct payments to voters will have the same impact on public apathy as robotic cars will have on the speeding ticket industry. It will obliterate negative campaigning for good. In the meantime, all those moochers, freeloaders, and deadbeats can do something constructive while biding their time for the next great wave of American prosperity to kick in.

What is the color of your skin in the game?

Whether you count yourself as a 99 percenter or a jet-setter, or the 47% on autopilot for an entitled silver spoon feeding, there's one group that we can all set our growth beams on -- that's the unwashed and unvanquished object of those Super Pac spoils: the undecided voter. But would those undecideds be a vanishing breed if the Coche brothers and the George Soroses, and the casino kingpins could cash out directly? That's right. They could pay directly for those votes instead of roulette-wheeling their dealings to local broadcasters in swing states.

Direct is a form of both payment and marketing. Why not a form of government? After all, our elected officials spend a good 70% of their time fetching for dollars when their only real conviction is to be re-elected. Who has the time for convictions when they may need to replace them in the interest of unexpected events or languishing sound bytes caught on tape? What's the difference between an elected official on the take and the "takers" who vote them up or down from office? The difference is that representatives get rewarded for keeping themselves in power while their constituents get the spoils of free speech piling up on their cable screens and in-boxes.

Payouts are the new rebates

But paying  for votes is not just limited to electorates. We pay our kids to attend school. We pay farmers not to grow food. We pay food companies to market diabetic-inducing groceries for the express lane. We subsidize oil exploration so Exxon Mobil can super-size our addiction to oil. Actually We pay that one out twice before pausing to fill our tanks. That second hit happens when our taxes confront the debt our Chinese suitors assumed to underwrite our military occupations. What occupy movement is this? Those countries with high concentrations of hostility that invade our embassies, dis Israel, or worse, threaten to choke our economy.

And therein lies the choke hold. Us decided voters hold as few surprises as we do cards for deciding elections. Show me a reliable party line voter and I'll show you an oblivious politician. Exhibit A: the 41 states without battleground status. A counted vote is as worthless to the voter as it's money in the bank for the candidate -- a blank check for spending political capital on carving out electoral districts, complicating the tax code, or even settling personal scores.

The transparency of market-based democracy

The sincerity of a bribe might smell bad to some but it's a lot more understandable than the slippery abstractions that pass for campaign promises: putting us back to work? Change we can believe in? How about payments we can deposit? Who needs to pander when we've got a budget that operates below the radar of campaign ads, let alone media scrutiny? Delivering votes by channeling campaign funds to voters means that capitalism is hard at work, even if our politics are too fractured to lift a tiny compromising finger.

What if we put our votes on the auction block? The true undecideds and even us softer core fence-sitters? How would this all work then? And what would that do to the Australian ballot? That's our right to vote without personalizing the transaction. Why would the major parties want to invest in the American voter when we're protected against needing to account for our ballot choices? Here's how that could play out:

1) Voter puts opening bid up on their social media page

2) Voter bundles bid with other undecideds in their districts

3) Voting brokers increase buying power of these undecided blocs (and takes a cut of the buy-off)

4) Parties examine registration history and make their pitch to the aggregator (READ: Google, FaceBook, Twitter, etal.)

5) Bloc members vote to accept winning bid from said party and sign contract binding them legally to (a) vote; and (b) reflect the endorsed party positions and candidates

What's a little pressure among peers?

Does that mean we still vote by secret ballot? Absolutely.

Want to spell the difference between the uncertainty of polling data and the final vote count? It's the sound of that pay-for-vote check being cashed at the corner ATM. That's when the party can enforce the voters' contractual obligations. It's the line crossed once the volume of accepted bids eclipses the margin of error from the last election cycle.

Baring an onslaught of legalized immigrants, the entrenched turnouts of both parties will shine in glaring relief the tendencies of those bankrolled voters to stick or stray. If the backed party candidate loses, is it because the opposition lured in more voters? Doesn't matter.

My brilliant strategist buddy Canuck surmises that future payments will freeze up should this doubt persist. Someone on the losing side didn't pull his lever weight. They ruined it. For everybody.

Jeez, talk about disenfranchisement.
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About attentionSpin

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attentionSpin is a consulting practice formed in 1990 to create, automate and apply a universal scoring system (“The Biggest Picture”) to brands, celebrities, events and policy issues in the public eye. In the Biggest Picture, attentionSpin applies the principles of market research to the process of media analytics to score the volume and nature of media coverage. The explanatory power of this research model: 1. Allows practitioners to understand the requirements for managing the quality of attention they receive 2. Shows influencers the level of authority they hold in forums where companies, office-seekers, celebrities and experts sell their visions, opinions and skills 3. Creates meaningful standards for measuring the success and failure of campaigns and their connection to marketable assets.